Hi I am very new to RT and i have installed latest version on Centos 6.4 64bit. I want a specific person to get email when a ticket comes in to a specific queue. (I have already added Admin Cc but it does not work it gives an error no recipient found no email sent.) Now the weird thing is on one queue i have this setup and it works the person gets email. But on another queue with the same configuration it does not work. I have also added a template to do this
CC: [email protected] RT-Attach-Message: yes A new ticket has been created. Ticket #{$Ticket->id()} Requestor: {$Ticket->Requestors->MemberEmailAddressesAsString()} Subject: {$Ticket->Subject} Description: { $Ticket->Transactions->First->Content; } and have script running with Stage: TransactionCreate Condition: On Create Action: User Defiend Template : Custome-Emailaddress this works on one queue but not on another queue. Appreciate any help thx.
