On Tue, Jul 02, 2013 at 05:37:44PM +0100, Samuel Jones wrote: > > > We've noticed a problem on our helpdesk recently, where e-mailed > notifications of new comments > are loosing letters in their subject lines!
As an Admin - go check your Admin Comment Template Tools -> Configuration -> Global -> Templates Show us the contents. You should also check for queue level templates. I expect a mis-edit or a mis-upgrade of some kind. -kevin > > Some examples are: > > > > [Comment] Missig Ev Rpr > > should be: [Comment] Missing Event Report > > > > [Comment] Vhicl Rd ha ar du PMI > > should be: [Comment] Vehicles Rented that are due PMI > > > > but, the outgoing e-mail event item from within the ticket shows the > subject line as OK > > > > Subject: [CVS Helpdesk #745] [Comment] Vehicles Rented that are due PMI > > From: "James Green via RT" <> > > Reply-To: > > In-Reply-To: <[email protected]> > > References: <RT-Ticket-745@CVS> <515023E4.5090406@#######> > > Message-ID: <rt-4.0.4-2196-1364365439-755.745-8-0@CVS> > > Precedence: bulk > > X-RT-Loop-Prevention: CVS Helpdesk > > RT-Ticket: CVS Helpdesk #745 > > Managed-by: RT 4.0.4 (http://www.bestpractical.com/rt/) > > We're currently running RT 4.0.12. I can't work out why this would be > happening at all :-( Please can someone help me out? > > Thanks in advance, > > Samuel (OrangutanClyde)
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