I have received complaints that several of our queues are not sending auto replies on ticket creation. We run a pretty vanilla install of RT 4.0.7 on Ubuntu.
I am seeing log messages like this when the autoreplies do not work: [Mon Jul 22 20:45:41 2013] [debug]: Converting 'iso-8859-1' to 'utf-8' for text/plain - Subjectless message (/opt/rt4/sbin/../lib/RT/I18N.pm:233) [Mon Jul 22 20:45:41 2013] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Jul 22 20:45:41 2013] [debug]: Encode::Guess guessed encoding: ascii (/opt/rt4/sbin/../lib/RT/I18N.pm:467) [Mon Jul 22 20:45:41 2013] [debug]: Mail from user #8321 ( [email protected]) (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:79) [Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for transaction #384368 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173) [Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for transaction #384369 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173) [Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for transaction #384370 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173) [Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for transaction #384371 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173) [Mon Jul 22 20:45:41 2013] [debug]: About to think about scrips for transaction #384372 (/opt/rt4/sbin/../lib/RT/Transaction.pm:173) [Mon Jul 22 20:45:41 2013] [debug]: About to prepare scrips for transaction #384372 (/opt/rt4/sbin/../lib/RT/Transaction.pm:177) [Mon Jul 22 20:45:41 2013] [debug]: Found 5 scrips for TransactionCreate stage with applicable type(s) Create for txn #384372 on ticket #23536 (/opt/rt4/sbin/../lib/RT/Scrips.pm:377) [Mon Jul 22 20:45:41 2013] [error]: Template parsing error: RT::Queue::Tag Unimplemented in Text::Template::GEN58. (template line 12) Stack: [/opt/rt4/sbin/../local/lib/DBIx/SearchBuilder/Record.pm:494] [template:12] [/opt/rt4/sbin/../lib/RT/Template.pm:478] [/opt/rt4/sbin/../lib/RT/Template.pm:434] [/opt/rt4/sbin/../lib/RT/Template.pm:363] [/opt/rt4/sbin/../lib/RT/Template.pm:343] [/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:154] [/opt/rt4/sbin/../lib/RT/Action/Autoreply.pm:66] [/opt/rt4/sbin/../lib/RT/ScripAction.pm:226] [/opt/rt4/sbin/../lib/RT/Scrip.pm:448] [/opt/rt4/sbin/../lib/RT/Scrips.pm:234] [/opt/rt4/sbin/../lib/RT/Transaction.pm:179] [/opt/rt4/sbin/../lib/RT/Record.pm:1461] [/opt/rt4/sbin/../lib/RT/Ticket.pm:676] [/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1530] [/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61] (/opt/rt4/sbin/../lib/RT/Template.pm:473) [Mon Jul 22 20:45:41 2013] [debug]: Skipping Scrip #2 because it didn't Prepare (/opt/rt4/sbin/../lib/RT/Scrips.pm:237) [Mon Jul 22 20:45:41 2013] [debug]: Converting 'utf-8' to 'utf-8' for text/plain - [OPS #23536] test (/opt/rt4/sbin/../lib/RT/I18N.pm:233) [Mon Jul 22 20:45:41 2013] [debug]: Skipping Scrip #15 because it isn't applicable (/opt/rt4/sbin/../lib/RT/Scrips.pm:229) [Mon Jul 22 20:45:41 2013] [debug]: About to commit scrips for transaction #384372 (/opt/rt4/sbin/../lib/RT/Transaction.pm:200) [Mon Jul 22 20:45:41 2013] [debug]: Committing scrip #3 on txn #384372 of ticket #23536 (/opt/rt4/sbin/../lib/RT/Scrips.pm:182) [Mon Jul 22 20:45:41 2013] [debug]: Calling SetRecipientDigests for transaction RT::Transaction=HASH(0x915ab38), id 384372 (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:644) [Mon Jul 22 20:45:41 2013] [debug]: Working on mailfield To; recipients are (/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:660) We do use the "Subject Tag" in all our queues if that is what the "Template parsing error: RT::Queue::Tag Unimplemented" line is complaining about. I also have added a autoreply scrip to just one queue and it fails with the same messages as above. I would like advise on how to troubleshoot this problem.
