* Mike Johnson <[email protected]> > Out-of-the-box, Jane has 2 options: > > 1. Jane forwards the email to RT, goes into the resulting ticket, and > updates the requestor to John. > > 2. Jane copy/pastes the email into a new ticket through the web > interface and puts in John as the requestor.
3. The "bounce-message" feature[1] of a mail user agent is used to remail the message as if from the sender to the RT mail address. Might run afoul SPF or other anti-spam measures, depending on the configuration of the mail servers that the then bounced message must traverse, though. [1] Might be called "redirect" or somesuch, depending on the client.
