On Thu, Jul 25, 2013 at 05:47:06PM +0000, Jeremy Mates wrote: > * Mike Johnson <[email protected]> > > Out-of-the-box, Jane has 2 options: > > > > 1. Jane forwards the email to RT, goes into the resulting ticket, and > > updates the requestor to John. > > > > 2. Jane copy/pastes the email into a new ticket through the web > > interface and puts in John as the requestor. > > 3. The "bounce-message" feature[1] of a mail user agent is used to > remail the message as if from the sender to the RT mail address. > Might run afoul SPF or other anti-spam measures, depending on the > configuration of the mail servers that the then bounced message must > traverse, though. > > [1] Might be called "redirect" or somesuch, depending on the client.
Bounce is the best (and what I use). Another option is setting Reply-To: the original user. -kevin
pgphQyVPmyU0s.pgp
Description: PGP signature
