On Wed, Jul 31, 2013 at 02:03:57PM +0200, Robert Wysocki wrote: > I'm looking for a way to differentiate between external (mainly > customers) and internal users (emplyees) while sending notifications. > > From what I figured out this cannot be done within the template itself. > Should I write custom code and plug it in with some callback or is there > any other way?
Often people do this by having AdminCcs be internal and Requestors/Ccs be external. This way they naturally use two separate Templates. If you tell us more specifically what you're trying to accomplish, someone might be able to suggest a solution. -kevin
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