On Fri, Aug 02, 2013 at 09:29:24AM +0200, Robert Wysocki wrote: > Few months ago I've implemented something similar - a "role" for traffic > manager. It consists of a per-queue custom field, some local > modifications in Action.pm and custom ScripActions in DB. > I'll probably gonna try to customize it so that we can have the kind of > ScripActions you've mentioned.
You could probably do that with subclassing rather than direct modifications, but it sounds like you need some pretty significant changes. > In my opinion it would be great to have a easy-to-use mechanism for > creation of custom roles like 'Requestor' od 'AdminCc'. It sure would, but it's a rather complicated piece of the system and it's very easy to add huge performance bottlenecks. The development version of RT includes significant refactoring to make it easier to add new roles. -kevin
pgpSNtO2gteKz.pgp
Description: PGP signature
