On Tue, Aug 06, 2013 at 09:21:12PM +0800, Chrilly Cheng wrote:
> Hi All,
> I encountered this issue when i was trying to setup RT on a new server.
> I've created a Lifecycle in RT_SiteConfig.pm file:
> Set(%Lifecycles,
> cyclename => {
> .......
> },
> );
> All queues i created are using this lifecycle, even the default queue. But
> after i configured
> and tested ticket lifecycle, i found out Quick search component shows none
> ticket amount of
> all those queues.
> I tried to creat a new queue with approvals lifecycle, the ticket amount
> of all status do
> show. Then i tried to clear the mason data, replaced those Quicksearch,This implies that your custom lifecycle is not correct. However, you didn't show your lifecycle, so that's just a guess. -kevin > QueueSummaryByLifecycle QueueSummaryByStatus files in > /usr/share/request-tracker4/html/Elements, it turned out to make no sense > at all. > I'm so frustrated on this, somebody please help. Any comments or ideas > would be great > appreciated. Thanks all.
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