Hi i am running an RT system setup so that our support team monitors 5 queues and our multiple resellers also have a queue each to run there support services
One of the support users has reported an issue with the "10 newest unowned tickets" table on the homepage not displaying the full list of tickets that they have permissions to see We know that there are 4 unowned tickets in the General queue and the user has full access too and multiple tickets in queues that the user doesnt have access too. On the homepage the "10 newest unowned tickets" table stats there are only 2 unowned tickets in the general queue (i.e 2 tickets are missed),however if i open up the table it will display all 4 unowned ticket they are allowed to see. i have created my own "unowned tickets" search and it suffers from the same bug, However, it has also been noted that this bug only effects the table on the homepage. Tables runs fine in a dashboard. has anyone else experiancd this and if so were they able to resolve it thank you in advanced -- View this message in context: http://requesttracker.8502.n7.nabble.com/Unowned-Tickets-Table-on-Homepage-not-updating-correctly-tp54986.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
