Dnia 2013-08-12, pon o godzinie 03:42 -0700, scott.dalzell pisze: > Hi > i am running an RT system setup so that our support team monitors 5 queues > and our multiple resellers also have a queue each to run there support > services > > One of the support users has reported an issue with the "10 newest unowned > tickets" table on the homepage not displaying the full list of tickets that > they have permissions to see > > We know that there are 4 unowned tickets in the General queue and the user > has full access too and multiple tickets in queues that the user doesnt have > access too. > > On the homepage the "10 newest unowned tickets" table stats there are only 2 > unowned tickets in the general queue (i.e 2 tickets are missed),however if i > open up the table it will display all 4 unowned ticket they are allowed to > see. > > i have created my own "unowned tickets" search and it suffers from the same > bug, However, it has also been noted that this bug only effects the table on > the homepage. Tables runs fine in a dashboard. > > has anyone else experiancd this and if so were they able to resolve it
It's not a bug, it's a feature. Check "Rows per page" setting on "RT at a glace" edit page ( https://your_rt/Prefs/MyRT.html) Regards, -- Robert Wysocki administrator systemów linuksowych administrator baz danych Grupa Unity | ul. Przedmiejska 6-10, 54-201 Wrocław ul. Conrada 55B, 31-357 Kraków | ul. Złota 59, 00-120 Warszawa
