Nevermind! My mistake... It is working as it is suppose to. It had permissions for a specific queue, and the ticket I was working on was not in that queue.
Disregard! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 [email protected] On Tue, Aug 13, 2013 at 8:36 AM, Max McGrath <[email protected]> wrote: > Was a permissions thing. From what I saw, the Article in question was > applied to appropriate queue, but I still was not seeing it. I ended up > clicking the *check this box to apply this Class globally to all Queues *and > that fixed it. > > Not sure why it didn't work with how it was originally set up. > > Thanks Kevin! > > Max > > -- > Max McGrath > Network Administrator > Carthage College > 262-552-5512 > [email protected] > > > On Mon, Aug 12, 2013 at 3:18 PM, Kevin Falcone > <[email protected]>wrote: > >> On Mon, Aug 12, 2013 at 02:45:21PM -0500, Max McGrath wrote: >> > Running rt 4.0.16 -- and this used to work when I was on 4.0.6. >> > When replying to a ticket I see the Search for Articles matching and >> the Include Article >> > boxes, but neither of them are working for me (I've tried different >> browsers). >> > In 4.0.6 there was a drop-down of all the available articles. In >> 4.0.16 there is a Go button >> > that does nothing when I click it. >> > Am I missing something? >> >> This is working for us on a production 4.0.17 instance, so I'd suspect >> some local change. >> >> What kind of local modifications do you have? >> Can you see the Articles you expect to see if you browse around? >> Check other permissions and whether or not Classes apply to the right >> Queues. >> >> -kevin >> > >
