On Sun, Aug 18, 2013 at 10:28:47AM -0700, mdm100 wrote: > When requests to open tickets are sent directly to the RT queues email > address > a ticket is created and an Auto-Reply is received. ie.... sent to > [email protected] > > However, when a request to open a ticket is sent to [email protected] and that > mail server > forwards request to [email protected] the ticket is opened/created but > no auto-reply > is received. > > Just cannot figure this one out. Any help is greatly appreciated.
You need to look in your RT logs (if you don't know where they are, start with your webserver logs) as well as your mail server logs. More about RT's logging: http://bestpractical.com/docs/rt/latest/RT_Config.html#Logging -kevin
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