I am having problems with certain individuals not being able to properly
reply to a ticket once it is created.
In this instance when I ticket is open an admin of the queue responds
and a new ticket is created. The admin simply clicks reply and the
subject contains the correct information between the brackets in the
subject line. I have included the headers below. Any ideas? I assume
the reere of @example.com probably isn't correct.
MIME-Version: 1.0
In-Reply-To:
<CABoYp6PTqQuWqz_2-mywBMS-LDPtK1tCeTUaZbj=_xxx-hc...@mail.xxxxx.com>
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Content-Disposition: inline
References: <[email protected]> <[email protected]>
<[email protected]>
<[email protected]>
<CABoYp6OOtgwSzRb1-FKPN4oSCL=f96qnycnepff0of6xext...@mail.xxxx.com>
<caboyp6ortryeinkmgfnx59gc9bv_v7ke6dt6un6xwnt5fsi...@mail.xxxx.com>
<[email protected]>
<CABoYp6PTqQuWqz_2-mywBMS-LDPtK1tCeTUaZbj=_jw7-hc...@mail.xxxx.com>
Content-Type: text/html; charset="UTF-8"
Message-ID: <[email protected]>
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
RT-Send-CC:
Content-Length: 3586
