On Wed, Aug 21, 2013 at 12:39:45PM -0400, Mark Campbell wrote: > I am having problems with certain individuals not being able to > properly reply to a ticket once it is created. > > In this instance when I ticket is open an admin of the queue > responds and a new ticket is created. The admin simply clicks reply > and the subject contains the correct information between the > brackets in the subject line. I have included the headers below. > Any ideas? I assume the reere of @example.com probably isn't > correct.
I don't see a Subject in your headers, but your headers also refer to two separate tickets (384 and 388) so clearly you have a few things going on. You should also have them reply and watch debug logs from RT. -kevin > MIME-Version: 1.0 > In-Reply-To: > <CABoYp6PTqQuWqz_2-mywBMS-LDPtK1tCeTUaZbj=_xxx-hc...@mail.xxxxx.com> > X-Mailer: MIME-tools 5.427 (Entity 5.427) > Content-Disposition: inline > References: <[email protected]> <[email protected]> > <[email protected]> > <[email protected]> > <CABoYp6OOtgwSzRb1-FKPN4oSCL=f96qnycnepff0of6xext...@mail.xxxx.com> > <caboyp6ortryeinkmgfnx59gc9bv_v7ke6dt6un6xwnt5fsi...@mail.xxxx.com> > <[email protected]> > <CABoYp6PTqQuWqz_2-mywBMS-LDPtK1tCeTUaZbj=_jw7-hc...@mail.xxxx.com> > Content-Type: text/html; charset="UTF-8" > Message-ID: <[email protected]> > Content-Transfer-Encoding: binary > X-RT-Original-Encoding: utf-8 > RT-Send-CC: > Content-Length: 3586 > >
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