(replying to myself) On Tue 27 Aug 2013 at 11:23, Patrick J Cherry wrote:
> Hi there, > > The RT::Extension::RepliesToResolved extension looks really useful, and > just what we need. > > However it looks like it will only operate if the incoming message is > received over via the Email interface. Our correspondence comes in via > the REST interface. Is it possible to implement the same functionality > via this interface? I was just confused. It took me a while to make it work, but I think the critical bit is putting the configuration clauses in RT_SiteConfig.pm Thanks! -- Patrick J Cherry Head of quality assurance http://www.bytemark.co.uk/ Bytemark Hosting tel: +44 (0) 1904 890 890
