On 29 August 2013 21:37, Kevin Falcone <falc...@bestpractical.com> wrote:
> On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote: > > Hi all, > > I've got an issue with RT at a glance global configuration not > working. I want only > > "Dashboards" to be visible on the homepage after a user logs in. > > I've set the following in tools > configuration > Global > RT at a > Glance > > RT at a glance body: Dasboards > > RT at a glance: Summary: blank > > When logging in as root this applies fine. > > When logging in as any other users ( we use RT External Auth) it does > not apply. > > Do these users have their own homepage settings from previous > use/customization? You will need to reset that, or just clear their > homepage preferences in the Attributes table in the database. > No, they've never been able to set them "no permissions to set preferences" was the error they got. How would I go about clearing the homepage preferences anyway? > > > I also tried setting: > > Set ( $HomepageComponents, [qw(Dashboards)]); in RT_SiteConfig.pm > > But that didn't work either. > > HomepageComponents doesn't forcibly turn off components in 4.0. > It will in 4.2 > > > Users can access Dashboards fine, so it doesn't appear to be a > permissions issue, i just want > > them only to be able to see their dashboards rather than have to > navigate to them. > > Could anyone assist please? RT Version is 4.0.1, External Auth is > version 0.12 > > With 4.0.1, you could be running into some bug (4.0.17 is current) but > start by resetting homepage settings for one of your external auth > users and seeing if that fixes it. > > Homepages are also cached in the session, so you need to log in and > out. > I've tried that, but will clear the mason cache/ reboot the server to see if it has any effect. > > -kevin > Will report back tomorrow morning. Thanks so far.