On Thu, Aug 29, 2013 at 09:47:56PM +0100, Guy Baxter wrote: > On 29 August 2013 21:37, Kevin Falcone <[1]falc...@bestpractical.com> > wrote: > > On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote: > > Hi all, > > I've got an issue with RT at a glance global configuration not > working. I want only > > "Dashboards" to be visible on the homepage after a user logs in. > > I've set the following in tools > configuration > Global > RT at a > Glance > > RT at a glance body: Dasboards > > RT at a glance: Summary: blank > > When logging in as root this applies fine. > > When logging in as any other users ( we use RT External Auth) it does > not apply. > > Do these users have their own homepage settings from previous > use/customization? You will need to reset that, or just clear their > homepage preferences in the Attributes table in the database. > > No, they've never been able to set them "no permissions to set > preferences" was the error they > got. How would I go about clearing the homepage preferences anyway?
As the relevant user - Settings -> RT at a Glance, although if they don't have ModifySelf they may not be able to get there and you may need to go look in the Attributes table for rows with a name of Pref-HomepageSettings and then use /opt/rt4/sbin/rt-attributes-viewer with the id of the row to see what user has an override. -kevin
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