Is there a way, without messing up something, to change the order of queues as they appear in the web interface under "New ticket in:"? We have 4 queues currently: CM, CS, General, IS. Nearly everything we input is in IS but it defaults to CM which is our change management queue. One of my co-workers has a problem with constantly putting tickets in the CM queue since it is default.
-- Donny B. -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
