Donny, On 24/09/13 20:26, Donny Brooks wrote: > Is there a way, without messing up something, to change the order of > queues as they appear in the web interface under "New ticket in:"? We > have 4 queues currently: CM, CS, General, IS. Nearly everything we > input is in IS but it defaults to CM which is our change management > queue. One of my co-workers has a problem with constantly putting > tickets in the CM queue since it is default. >
Not sure how to change the order, but you can set the default using the following in your RT_SiteConfig.pm # Set the default queue Set($DefaultQueue, 'IS'); for example. You will need to restart your WEB server, of course. Regards, Tony. -- Tony Arnold, Tel: +44 (0) 161 275 6093 Head of IT Security, Fax: +44 (0) 705 344 3082 University of Manchester, Mob: +44 (0) 773 330 0039 Manchester M13 9PL. Email: [email protected] -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
