Thanks for the quick response Ruslan. If I am reading the doc correctly it looks like this extension creates a new ticket. This looks good for another reason but I don’t want to create a new ticket. I may have some users that will reply with the ticket number not in the subject, but the ticket number will be in the body of the email. When this happens I want the email added to the ticket as a transaction.
Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.com<mailto:cstep...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Wednesday, October 09, 2013 12:38 PM To: Bryon Baker Cc: RT Users (rt-users@lists.bestpractical.com) Subject: Re: [rt-users] Adding emails to Tickets. Hi, Not a scrip. Take a look at RepliesToResolved extension [1]. You can borrow a lot and I know for sure it will work. On Wed, Oct 9, 2013 at 5:14 PM, Bryon Baker <bba...@copesan.com<mailto:bba...@copesan.com>> wrote: I know that RT will append emails to tickets when the subject line contains a ticket number this is working great. I would like to take this a step further and have RT looking in the content of the email and do the same procedure. What do I need in a scrip to make this happen? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.com<mailto:cstep...@copesan.com> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care" -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training -- Best regards, Ruslan.
-- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
