On Mon, 2013-10-14 at 10:15 -0500, Max McGrath wrote: > Hi all - > > > Upgraded from 4.0.16 to 4.2 on a test VM. I am unable to create a > ticket via the web interface...this is what I'm seeing in rt.log. > > > [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method > "DefaultOnCreate" via package "default" (perhaps you forgot to load > "default"?) at /opt/rt4/local/html/Ticket/Create.html line 71.
The above path shows that you have a local override of the entirety of Ticket/Create.html You will need to update it for the changes in RT 4.2. If possible, I suggest re-writing your override as a callback instead, which will simplify future upgrades. - Alex