Thanks Alex. It was a local override. I just got rid of it and am using the default Create.html. I can create tickets now.
Thanks! Max -- Max McGrath Network Administrator Carthage College 262-552-5512 [email protected] On Mon, Oct 14, 2013 at 1:00 PM, Alex Vandiver <[email protected]>wrote: > On Mon, 2013-10-14 at 10:15 -0500, Max McGrath wrote: > > Hi all - > > > > > > Upgraded from 4.0.16 to 4.2 on a test VM. I am unable to create a > > ticket via the web interface...this is what I'm seeing in rt.log. > > > > > > [6608] [Mon Oct 14 15:11:46 2013] [error]: Can't locate object method > > "DefaultOnCreate" via package "default" (perhaps you forgot to load > > "default"?) at /opt/rt4/local/html/Ticket/Create.html line 71. > > The above path shows that you have a local override of the entirety of > Ticket/Create.html You will need to update it for the changes in RT > 4.2. If possible, I suggest re-writing your override as a callback > instead, which will simplify future upgrades. > - Alex > > > >
