On Wed, Oct 30, 2013 at 03:42:52AM -0700, globo wrote: > I have a number of queues that are used by different departments. When I > assign a ticket over to a department I can't view the ticket anymore , which > is fine. But if I search the ticket after I assign it over to a department > I cant find out which queue owns it. I would like a way to check which queue > owns the ticket when I search. > > Does anyone know if it is possible to create a custom field to allow me to > check which queue owns a ticket ? Or is there a permission to allow this ?
If you can't see the ticket anymore, it's going to be difficult to see a Custom Field on the ticket. You may need to write a report which runs at elevated privileges if your normal users don't have sufficient rights. -kevin
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