Hi, I had a working RT 4.0.4 and did the upgrade to the new 4.2.0. Upgrade went fine after all the make testdeps/fixdeps/upgrade/upgrade-database but now the mailgate is broken! My system is a debian stable and the latest perl libraries from CPAN (installed with make fixdeps). When I try to open a ticket by email I got the following:
from apache error log: [14196] [Fri Nov 1 17:03:04 2013] [warning]: Use of uninitialized value $NewSubject in scalar chomp at /opt/rt4/sbin/../lib/RT/Interface/Email.pm line 1330. (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:1330) [14196] [Fri Nov 1 17:03:04 2013] [error]: Couldn't parse or find sender's address (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74) [14196] [Fri Nov 1 17:03:04 2013] [error]: Could not record email: Could not load a valid user (/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75) from procmail: --- Logging /home/rt/procmail.log for rt, procmail: [17692] Fri Nov 1 15:03:02 2013 procmail: Assigning "MAILDOMAIN=mydomain" procmail: Assigning "RT_MAILGATE=/opt/rt4/bin/rt-mailgate" procmail: Assigning "RT_URL=http://mydomain/rt" procmail: Assigning "LOGABSTRACT=all" procmail: Executing "formail -c -xTo: |grep $MAILDOMAIN |sed -e 's/.*for *<*\(.*\)>* *;.*$/\1/'" procmail: Assigning "TO= "rti@mydomain" <rti@mydomain>" procmail: Executing "echo $TO| $HOME/get_queue.pl" procmail: Assigning "QUEUE=rti" procmail: Executing "echo $TO| $HOME/get_action.pl" procmail: Assigning "ACTION=correspond" procmail: Executing "/usr/bin/perl,/opt/rt4/bin/rt-mailgate,--debug,--queue,rti,--action,correspond,--url, http://mydomain/rt" /opt/rt4/bin/rt-mailgate: temp file is '/tmp/kb3fog0szG/3wYOMoZmOS' /opt/rt4/bin/rt-mailgate: connecting to http://mydomain/rt/REST/1.0/NoAuth/mail-gateway not ok - Could not load a valid user procmail: [17692] Fri Nov 1 15:03:04 2013 procmail: Assigning "LASTFOLDER=/usr/bin/perl /opt/rt4/bin/rt-mailgate --debug --queue rti --action correspond --url http://mydomain/rt" procmail: Notified comsat: "rt@:/usr/bin/perl /opt/rt4/bin/rt-mailgate --debug --queue rti --action correspond --url http://mydomain/rt" >From lyra@mydomain Fri Nov 1 15:03:02 2013 Subject: Teste N1 Folder: /usr/bin/perl /opt/rt4/bin/rt-mailgate --debug --queue rti - 2666 Now the strange part: If i try to open the ticket from command line as: cat email.txt | /opt/rt4/bin/rt-mailgate --debug --queue rti --action correspond --url http://mydomain/rt /opt/rt4/bin/rt-mailgate: temp file is '/tmp/8JZz6PkHMz/d_rvgfpGHN' /opt/rt4/bin/rt-mailgate: connecting to http://mydomain/rt/REST/1.0/NoAuth/mail-gateway ok Ticket: 67098 Queue: RTI Owner: Nobody Status: new Subject: Teste N1 Requestor: lyra@mydomain It works! Any clues? -- Christian Lyra PoP-PR/RNP