Cris, In the 4.0.x version, I see "Steal" as an item in the Action menu.
Jim -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Guadagnino Cristiano Sent: Friday, December 27, 2013 4:24 AM To: '[email protected]' Subject: [rt-users] Take in menu of an already taken ticket Hi all, we have a minor problem with our production RT 4.2.1. We see a "take" action in the "Actions" menu of already taken tickets. I never noticed something like this in previous RT releases. Is this normal? Bye Cris
