i would create a group (Group_CompanyA) and then create a generic user for that group that everyone in companyA could use.
i would then assign Group_CompanyA to the queue (CompanyA) under the 'group rights' tab. giving the group at least 'view queue' create ticket, and reply to ticket rights That should be enough so the generiic user of companyA can view and create tickets for the CompanyA queue Also if you have a different generic user for each queue it will mean the home page will only show tickets relating to that companies Queue -- View this message in context: http://requesttracker.8502.n7.nabble.com/Let-customers-see-tickets-in-selfservice-interface-tp56218p56223.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
