Hello, On 09/01/2014 5:19 PM, scott.dalzell wrote: > i would create a group (Group_CompanyA) and then create a generic user for > that group that everyone in companyA could use. > > i would then assign Group_CompanyA to the queue (CompanyA) under the 'group > rights' tab. giving the group at least 'view queue' create ticket, and reply > to ticket rights >
Yes this is exactly what I did before posting. > That should be enough so the generiic user of companyA can view and create > tickets for the CompanyA queue > But what if the ticket is created by another user by e-mail in the CustomerA queue? So far the tickets are NOT visible when login in the Web interface with the CustomerA's generic user. I might miss something, but so far I have no clue on what. > Also if you have a different generic user for each queue it will mean the > home page will only show tickets relating to that companies Queue > Make sense, indeed.
