I have a scrip that, when a ticket is created by email by under certain conditions, will delete the email sender as the requestor and replace it with a different requestor (in order to permit creating tickets on behalf of others). I have confirmed this scrip works properly, and that this scrip executes prior to the default scrip which autoreplies to ticket creators. Yet, the autoreply is being sent to the email sender and not to the new requestor. Does anyone have a suggestion to ensure the autoreply is sent to the newly-set requestor and not the email sender?
-Abe -- View this message in context: http://requesttracker.8502.n7.nabble.com/Autoreply-to-new-requestors-tp56239.html Sent from the Request Tracker - User mailing list archive at Nabble.com.