On Tue, Jan 21, 2014 at 08:49:49PM +0100, Gerald Vogt wrote: > When RT receives an e-mail I don't see any access to the LDAP server at > first. It searches the sender address in the internal database. Doesn't > find it. Then wants to create a new user. And only then it checks > against the LDAP database and finds that the user with that uid (which > maps to the "Name" column in the RT database) exists and refuses to > create this user. > > Why doesn't this work and does this reject e-mails from that sender address?
You haven't provided your configuration or debug logs for the condition so any answers would be pure guesses. -kevin
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