On 23 January 2014 11:18, Tim Wiley <[email protected]> wrote: > rt-4.0.13 > > We have a Queue A & Queue B. > > Ticket A is in Queue A, and Ticket B is in Queue B. > > User A has ModifyTicket on Queue A, but not on Queue B. User A would like > to make Ticket A refer to Ticket B, but is getting a permission denied > error. I can only find documentation requiring ModifyTicket on both queues > to merge tickets, but not for other relationships. Is there a way to get > this to work without granting User A ModifyTicket on Queue B? >
I don’t think so because when you setup a link of any type on Ticket A RT will create a reciprocal link on Ticket B pointing to A as referred to by (in this case). -- Landon Stewart :: [email protected] Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
