Jim Brandt-2 wrote >> Outlook only shows placeholder for the image (apparently cannot decode >> it), and ticket history displays 'Message body is not shown because it >> is too large' (see picture below). > > This is likely the key issue. There is a config value that defines the > max size that will be displayed inline. As noted in the docs, you can > set this in individual preferences or in the main RT_SiteConfig.pm, so > you can test it easily by changing the user preference and re-checking > your ticket. > > http://bestpractical.com/docs/rt/latest/RT_Config.html#MaxInlineBody > > --
I have changed preferences for the user to 300K instead of defauilt 12000 (as my test ticket with image is about 240K). Guess what - there is no picture. But now things changed, instead of 'Message body not shown' I see empty space. <http://requesttracker.8502.n7.nabble.com/file/n56494/ticket2.png> -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-4-2-2-inline-images-are-not-shown-in-tickets-tp56491p56494.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
