I developed a callback that allowed staff users to quickly respond certain requests from customers just by pressing a button on ticket-display instead of having to go to /Ticket/Update.html, writing, attaching the file, etc
This worked perfectly on 4.0.2. In 4.2.2, the response is being created but
the file(s) is(are) not being attached.
The callback I used for this customization is called in the following line:
$m->callback( Ticket => $TicketObj, ARGSRef => \%ARGS, checks_failure =>
\$checks_failure, results => \@results, CallbackName => 'Initial' );
which exists at the beginning of the <%INIT> section
My implementation of this callback creates a MIME::Entity and adds the file
to it, then it
'writes' the whole message to $session{'Attachments'}
I've been trying to do the right changes for this to work under 4.2.2 but
no luck so far
Any help will be greatly appreciated
--
Hugo Escobar
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