On 02/05/2014 05:30 PM, Kevin Falcone wrote: > The editor text field has been red when writing a Reply > (Correspondence) since 4.0.0. You don't note your version. > It's more of a 'yellow' on Comments. The red is meant to indicate > that you're writing a reply to the customer, not something internal. > > You may have had a local modification that was cleared out in the > restart, it has nothing to do with the timezone. > >> message and templates seem to not be used. The templates are still there >> - I can access them from the menu. >> I tried changing the timezone back with no success. > > I don't understand your Template problem with the description here.
Ah, sorry, I use 4.2.2 The "template problem" is that it seems there's no template being used. Normally, when I reply to a ticket, the original message should be quoted. That also happened until that restart. Now when I reply to a ticket, only what I wrote is stored in the ticket and mailed to the requestor but no quotes of stuff before anymore. -Stefan -- (o_ Stefan Gofferje | SCLT, MCP, CCSA //\ Reg'd Linux User #247167 | VCP #2263 V_/_ Heckler & Koch - the original point and click interface
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