Hi,
I tried your suggestion and it doesn't work, RT complains:
[3270] [Thu Feb 6 12:50:36 2014] [error]: Scrip 25 IsApplicable failed: Can't
locate object method "First" via package "No object mapping for field" (perhaps
you forgot to load "No object mapping for field"?) at (eval 792) line 20.
When I try this code, it runs but it's not outputting what I need:
my $trueuser = $TicketObj->Requestors->UserMembersObj->First->RealName;
$RT::Logger->debug("trueuser is: ".$trueuser);
Resulting output looks to be whatever is before the "@" in the email address,
not the RealName:
[3263] [Thu Feb 6 12:55:07 2014] [debug]: trueuser is: ethier ((eval 625):28)
Any other ideas ?
Thanks,
Mike
From: Landon Stewart [mailto:[email protected]]
Sent: Wednesday, February 05, 2014 2:50 PM
To: Ethier, Michael
Cc: [email protected]
Subject: Re: [rt-users] How to grab requestor's first and last name in email
address ?
On 5 February 2014 11:16, Ethier, Michael
<[email protected]<mailto:[email protected]>> wrote:
Hello,
I need to obtain the first and last name that would be part of the requestor's
email address.
For example, requestor email address comes in as:
From: "Smith, Joe" <[email protected]<mailto:[email protected]>>
In this example I want parse out the "Joe" and "Smith" keywords and assign them
to 2 variables
which I will use for comparison later.
I am writing a RT Scrip. Is this possible to do ?
The "name" of the requestor is stored within the UsersObj in the Requestors
group object for the $Ticket. You want the first UsersObj. There's no way to
know if it's the name is written "Last, First" or "First Last" so you'll have
to figure that out somehow. Usually a comma in a name field means "Last,
First" though so the following is a decent bet. I haven't tested this code but
this ought to get you close anyway.
my $realname = $self->TicketObj->Requestors->UsersObj->First->RealName;
# Switch things around if there's a comma in the field.
$realname =~ s/(.*),\s*(.*)/$2 $1/ if $realname =~ /,/;
If they have "First Last, Company" it'll come out as "ACME Inc., Jim Smith"
though which might not be terrible.
Worse would be "Last, First - Position" coming out as "Jim - Manager Smith"
which might sound a little too familiar for business.
In my opinion you'd want to just leave it as-is so if it's Last, First and they
get an email addressed to them with "Dear Smith, Jim:" they'll know it's
because they have it that way in their mail client.
--
Landon Stewart :: [email protected]<mailto:[email protected]>
Lead Specialist, Abuse and Security Management
Spécialiste principal, gestion des abus et sécurité
http://iweb.com :: +1 (888) 909-4932
