On Thu, Feb 13, 2014 at 02:33:02PM -0500, Dalal, Kamber Z wrote: > RT version 4.0.5 > > Custom field value gets URL double encoded for custom field that has link > values to set up to > Splunk ES incident review. > > The `=' changes to %3D and the `&' becomes %26, from the custom field's > value. In the ticket > display the value of the custom field displays `=' and `&' fine, but the > link translates it to > `%3D' and `%26' >
This question really needs replication steps. Create a custom field with these settings Put this in Link value to Create a ticket where the custom field has this specific value visit Ticket/Display.html and click on the link and this will break with X Without it, I'm really guessing at what and where is double encoding. -kevin
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