Kevin, My Custom Field value is:
srch=abcd&earliest=klmtime&latest=xyztime In the Custom Field definition link value to is set as: http://myweb.domain.com/__CustomField__ The URL being generated is http://myweb.domain.com/srch%3Dabcd%26earliest%3Dklmtime%26latest%3Dxyztime Instead of what should be: http://myweb.domain.com/srch=abcd&earliest=klmtime&latest=xyztime Thank you for the assistance. Kamber Dalal From: Dalal, Kamber Z Sent: Thursday, February 13, 2014 13:33 To: '[email protected]' Subject: URL double encoding from the custom field value RT version 4.0.5 Issue: Custom field value gets URL double encoded for custom field that has link values to set up to Splunk ES incident review. The '=' changes to %3D and the '&' becomes %26, from the custom field's value. In the ticket display the value of the custom field displays '=' and '&' fine, but the link translates it to '%3D' and '%26' Need help in preventing the double encoding. Thank you, Kamber Dalal
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