I'm thrilled to see an export/import mechanism for RT now - thanks! I have three RT instances that I will be merging together using these tools.
I have a few questions though: 1. I see some options in rt-serializer to skip users and groups. Does this mean that any users who are attached to tickets, either as a requester, owner, CC or whatever won't be imported during rt-importer? Or will they be created on the fly during rt-importer? Or does this only refer to privileged users and ACL groups? My plan is to re-build the privileged users and ACL groups by hand as we don't have that many of them and the target system uses a different LDAP server via ExternalAuth, so I need to look up the equivalent user names on the new system manually. So, if I don't need to worry about those privileged users and ACL groups, does that mean I can use those options? 2. I see an option in rt-importer to save the old ticket organization and ID into a custom field. Will this field be used to look up new e-mails that come in to the system via SMTP? Or if someone replies to an existing ticket e-mail they've received from the original RT system, will that create a new ticket in the new system which will have to be manually merged with the old ticket? Is there anything else I should be considering when merging two RT installations together? -- Tim Gustafson [email protected] 831-459-5354 Baskin Engineering, Room 313A -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
