I think I have found the culprit - there's a load of Global Scrips (probably hangovers from our original 3.x install, we're now on 4.2.2 via 4.0.8) and one of those is "On Correspond Open Tickets" - I think this is possibly running and getting confused as there's no Open state in this lifecycle.
So new question - is there an easy way to migrate these 14 Global Scrips down to specific queues, or can I stop them running on a specific queue ?
On 26/02/2014 19:37, Simon Wilcox wrote:
I'm setting up a new lifecycle to manage our change request process and I'm seeing some odd behaviour which I'm sure is something obvious.
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