On 27/02/2014 21:24, Kevin Falcone wrote:
Keep in mind that 'Open Tickets' in RT 4.2 doesn't use 'open', it
moves it to the first active status, so your 'open' is leaking from
somewhere else, presumably another scrip with more custom code.
Yes - we appear to have a Global Scrip (On Correspond Open Tickets) that
re-opens the ticket exactly as you describe (authorised is the first
active status in the transition list for assessed, n.b. not the first in
the active list[1])
I think I need to move all the Scrips from Global to Queue based and
then allocate them out to each queue individually.
I can't seem to find a facility to turn a Global Scrip off on a
per-queue basis.
Simon.
[1] Extract from previous:
changerequest => {
initial => [ 'new' ],
active => [ 'assessment', 'assessed', 'authorised',
'implementation', 'review'],
inactive => [ 'closed', 'rejected_by_cm',
'rejected_by_cab', 'deleted' ],
transitions => {
'' => [qw(new assessment)],
# from => [ to list ],
new => [qw(assessment assessed rejected_by_cm
deleted)],
assessment => [qw(assessed rejected_by_cm deleted)],
assessed => [qw(authorised assessment
rejected_by_cm rejected_by_cab)],
authorised => [qw(implementation review)],
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