On Thu, Feb 27, 2014 at 10:58:48AM +0100, Andrea Zimmerli wrote:
> Hi,
>
> I'm using RT 3.8.17 and installed RT::Extension::SLA 0.07, currently
> testing it.
> When I set a ticket status to "Stalled" the due date gets unset, and this
> is what I want.
>
> However, when I set the ticket status back to "open", the due date is set
> back
> to the original value, it may correspond already to a past date.
>
> Do you know if there is a way to have the due date set automatically
> to a time in future, i.e. now+QueuePriority?
> Response => { RealMinutes => 60*1 , IgnoreOnStatuses => ['stalled'] },Looking at the docs for IgnoreOnStatuses, there's a NOTE that addresses what you want. https://metacpan.org/source/TSIBLEY/RT-Extension-SLA-0.07/README#L240 Unfortunately, the answer is no without further enhancement of the SLA extension. -kevin
pgpdpg99k5II5.pgp
Description: PGP signature
-- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
