On Fri, Feb 28, 2014 at 11:55:22AM +0900, Hajime Takase wrote: > When I change the 'subject' of ticket on correspondence,new ticket is > created or the message > goes to the different ticket even there was no authority to create or > reply in that queue. > Example; > [support #100]aaaaa to bbbbbb became new ticket 'bbbbbb' on support queue > [support #100]aaaaa to [support #50]aaaaa is added to the ticket on which > its id is 50 > [support #100]aaaaa to [support #100]bbbbbb doesn't cause problem. > Does Request Tracker recognize consistency of ticket from it "ticket id" > on subject?Not header > or something?
If by 'change the subject' you mean remove RT's subject tag and reply from an external email client, then no, that isn't a bug, that's breaking RT's preferred mechanism for tracking tickets. > Can I not show the ticket id from the user,without digging to the source > code? You have to dig into the source. -kevin
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