Kevin, I checked the code and I guess RT check the email title and extract the 'ticket id' using regular expression.Why not using "Reference" or do double check with that?
Hajime 2014-03-04 4:31 GMT+09:00 Kevin Falcone <[email protected]>: > On Fri, Feb 28, 2014 at 11:55:22AM +0900, Hajime Takase wrote: > > When I change the 'subject' of ticket on correspondence,new ticket is > created or the message > > goes to the different ticket even there was no authority to create or > reply in that queue. > > Example; > > [support #100]aaaaa to bbbbbb became new ticket 'bbbbbb' on support > queue > > [support #100]aaaaa to [support #50]aaaaa is added to the ticket on > which its id is 50 > > [support #100]aaaaa to [support #100]bbbbbb doesn't cause problem. > > Does Request Tracker recognize consistency of ticket from it "ticket > id" on subject?Not header > > or something? > > If by 'change the subject' you mean remove RT's subject tag and reply > from an external email client, then no, that isn't a bug, that's > breaking RT's preferred mechanism for tracking tickets. > > > Can I not show the ticket id from the user,without digging to the > source code? > > You have to dig into the source. > > -kevin > > -- > RT Training London, March 19-20 and Dallas May 20-21 > http://bestpractical.com/training >
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