On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote: > I was wondering... is there a way I can delay (a fixed amount of time) > the Due Date on all tickets that match some criteria (like being in > stalled state)? > I was thinking of using rt-crontool for that task as a sort of way to > "park" tickets (a cron job that runs every hour and delays 1 hour all > stalled tickets).
Sounds like you want rt-crontool? http://bestpractical.com/docs/rt/latest/rt-crontool.html http://bestpractical.com/docs/rt/latest/automating_rt.html -kevin
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