Yes, that's what I thought! But among the actions, I did not find any to change the due date (and neither in the two links ) Any hints on how to do that?
Thanks! BR/Pablo On Mar 3, 2014 8:40 PM, Kevin Falcone <[email protected]> wrote: On Fri, Feb 28, 2014 at 11:58:27AM +0100, Pablo Fernandez wrote: > I was wondering... is there a way I can delay (a fixed amount of time) > the Due Date on all tickets that match some criteria (like being in > stalled state)? > I was thinking of using rt-crontool for that task as a sort of way to > "park" tickets (a cron job that runs every hour and delays 1 hour all > stalled tickets). Sounds like you want rt-crontool? http://bestpractical.com/docs/rt/latest/rt-crontool.html http://bestpractical.com/docs/rt/latest/automating_rt.html -kevin -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
