On Sat, Mar 01, 2014 at 05:34:51PM +0000, Simon Wilcox wrote: > I created a new Scrip, On Create Autoreply to All which used the new > Autoreply To All action instead of Autoreply To Requestor.
I assume you also have http://bestpractical.com/docs/rt/latest/RT_Config.html#ParseNewMessageForTicketCcs enabled. > It all works but I have two questions: > > 1. The Autoreply to Requestor action passes through "Requestors" as > a parameter but the module doesn't seem to use it, what does it do ? For your action, the only thing it really does is get passed to your Template as $Argument For most Notify (rather than Autoreply) actions, it's used to determine who to notify. > 2. Was there an easier way to achieve what I wanted ? Autoreply is specifically designed to always send the Requestor email (normal Notify actions would not reply to the requestor) so it's the closest to what you want. -kevin
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