On 03/03/2014 19:50, Kevin Falcone wrote:
On Sat, Mar 01, 2014 at 05:34:51PM +0000, Simon Wilcox wrote:
I created a new Scrip, On Create Autoreply to All which used the new
Autoreply To All action instead of Autoreply To Requestor.
I assume you also have
http://bestpractical.com/docs/rt/latest/RT_Config.html#ParseNewMessageForTicketCcs
enabled.
Indeed yes, a very handy feature. The addition in 4.x of suggesting
additional CCs on the People page is also very useful.
It all works but I have two questions:
1. The Autoreply to Requestor action passes through "Requestors" as
a parameter but the module doesn't seem to use it, what does it do ?
For your action, the only thing it really does is get passed to your Template
as $Argument
For most Notify (rather than Autoreply) actions, it's used to
determine who to notify.
Ah right, thank you for the clarification.
2. Was there an easier way to achieve what I wanted ?
Autoreply is specifically designed to always send the Requestor email
(normal Notify actions would not reply to the requestor) so it's the
closest to what you want.
Great - glad to know I didn't miss some obvious checkbox :-)
Simon.
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