On Wed, Mar 05, 2014 at 05:20:20PM +0100, Bartosz Maciejewski wrote: > Normally on this stage Requestor is getting notify that queue has > changed, but if queue chaned from Complain queue there should not be > this notification. Also if someone is taking ticket or giving to > another Owner no notify as well should be send (if ticket is from > Complain Queue). Further more, if Warehouse decided that this is not > theirs case, and gives this ticket to Production Queue, there > shouldn't be notify on queue or user change. And for the final step, > if ticket is resolved, customer should have notify with explanation.
You don't give your RT version and the answers vary based on that. You've also got a number of non-standard Scrips (On Queue Change Notify Requestor, etc). You would need to tell us more about them and their globalness in order to comment. -kevin
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