Hi, this is possible.
>From what you are trying to accomplish all you should have to do is change
the notification scrip to use a user defined condition then use something
similar to the below for the condition.
#--begin condition--
if (($self->TransactionObj->Type eq "Set") and
($self->TransactionObj->Field eq "Queue") and
$self->TransactionObj->OldValue ne 3) {
return(1);
} else {
return(undef);
}
#--end condition--
This will send the notification out for a change from any queue except the
queue ID you specify. In my example the id is 3. Make sure to change the 3
to whatever id your Complain queue uses.
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