On Wed, Mar 05, 2014 at 10:57:03AM -0500, Kevin Falcone wrote: > You've described the workflow of RT-Extension-Nagios which you can > probably steal code from. Alternately, if you don't want to create > the ticket and then merge it, you could use an override of > ExtractTicketId to 'fake' the existence of RT's subject tag so that RT > will just append to the existing ticket. > Documentation for those methods will be in a later release, currently > here: > https://github.com/bestpractical/rt/commit/7addb5fbabc298fc4bf8565998d3c64b746826e1 > and it references another extension you can examine to see how it > works.
Thank you, Kevin! Super helpful, as always. -- Eleanor J. Piglet Evans, [email protected] Customer Support, (212) 741-4400 -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
