Hello All Has anyone built a list of comments that can be selected for a ticket when closing the ticket?
Meaning when setting the ticket to Resolved and you are on the edit screen have a list of canned response to select from to be pasted into the comment section. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 [email protected]<mailto:[email protected]> www.copesan.com<http://www.copesan.com/> "Servicing North America with Local Care"
-- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training
